SAVE THE DATE: Elevate: Virtual Service Training Workshop

Overview

This is a 2 day, 2 part training course on May 23 & 24.

Save the dates for this upcoming member event!

Creating a positive customer experience means not only offering things to do and see and places to stay, dine and shop – it's also about creating lasting memories. It’s these experiences that generate positive word-of-mouth and return visits – and quality customer service is critical. A genuine interaction can elevate a guest’s experience of not only individual establishments but of the city as a whole.

Today's customers have high expectations, are aware of their choices, and are increasingly diverse. Our visitors come from not only Minnesota, but across the country and even the world, and they expect to be served well by businesses and communities who understand their needs.

Join us for this half-day training led by the University of Minnesota Tourism Center, for any member of your frontline hospitality staff team to focus on building the skills and knowledge needed to create positive customer experiences. Seating is limited to maximize the attendee experience, so be sure to secure yours today!

After participation in the program participants will:

• Understand how culture - theirs and the guest’s - affects the service experience
• Learn how to manage their own attitude
• Develop skills to identify and respond to customer needs
• Gain strategies to create positive customer experiences
• Create a personal action plan to put new skills to work